1. Shipping fees: The customer is responsible for all shipping fees unless the item received is defective.
2. Delivery time: The expected delivery time will depend on the shipping method chosen by the customer during checkout. Any delays will be communicated to the customer.
3. Shipping address: The customer must provide an accurate and valid shipping address. The company will not be responsible for any delays or issues arising from incorrect or incomplete addresses.

Returns and Exchanges Policy:

1. Timeframe: Customers have 20 days from the date of shipment arrival to initiate a return or exchange.
2. Eligibility: To be eligible for a return or exchange, the item must be in unused condition, with all original packaging and tags still attached.
3. Defective items: If an item is defective, the company will cover the return shipping fees.
4. Return fees: Except for defective items, the customer is responsible for all return shipping fees.
5. Outlet sales: All items purchased during outlet sales are final and not eligible for return or exchange.

Process:

1. Initiation: To initiate a return or exchange, the customer must contact customer support via the Contact Form within the specified timeframe.
2. Approval: The customer support team will review the request and approve or deny it based on the eligibility criteria mentioned above.
3. Return shipping: If the return or exchange is approved, the customer will be provided with instructions on how to return the item.
4. Refund or exchange: Upon receiving the returned item, the company will inspect it to ensure it meets the eligibility criteria. If approved, the customer will be issued a refund or provided with an exchange, depending on their preference.